Introduction

North American Charter Bus (“we,” “us,” “our,” or the “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, mobile applications, or services, or otherwise interact with us.

By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Billing Information: Payment card details, billing address, and other payment information
• Identity Information: Date of birth, driver’s license or other government-issued identification
• Account Information: Username, password, account preferences
• Trip Information: Travel dates, locations, group size, special requirements
• Communications: Information provided in emails, phone calls, online chats, or other communications with us

Information Collected Automatically

When you visit our website or use our mobile applications, we may automatically collect certain information, including:

• Technical Information: IP address, browser type and version, device information, operating system
• Usage Information: Pages visited, features used, time spent on pages, navigation paths, search queries
• Location Information: General location information based on IP address or more precise location if you grant permission
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

How We Collect Information

We collect information from you in the following ways:

• Direct Interactions: Information you provide when you create an account, request a quote, make a reservation, contact customer service, complete forms, or otherwise interact with us
• Automated Technologies: Information collected automatically through cookies, web beacons, and other technologies when you use our website or applications
• Third Parties: Information we may receive from business partners, service providers, payment processors, and other third parties

How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our services
• To process and fulfill your charter bus reservations
• To communicate with you regarding your account, reservations, and customer service inquiries
• To send you transactional communications and service announcements
• To provide personalized content and recommendations
• To improve our website, applications, and services
• To process payments and prevent fraudulent transactions
• To comply with legal obligations
• To resolve disputes and enforce our agreements
• With your consent, to send marketing communications about our services and promotions

Disclosure of Your Information

We may share your personal information with:

Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Partners

We may share information with our business partners, including charter bus operators, to fulfill your reservations and provide related services.

Corporate Restructuring

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

With Your Consent

We may share your information with other third parties when we have your consent to do so.

Your Choices and Rights

Access and Control of Your Information

You may access, correct, or delete your personal information by logging into your account or contacting us directly. Please note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails, adjusting your account settings, or contacting us directly.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of our services may not function properly if you disable cookies.

Do Not Track

Our website does not respond to Do Not Track signals. However, you can set your browser to refuse cookies or delete them after they have been placed on your device.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links and Services

Our website and applications may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy applies only to our services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and changing the “Last Updated” date. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

International Data Transfers

We are based in the United States and process information on servers located in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• The right to know what personal information we collect and how it is used and shared
• The right to delete personal information collected from you
• The right to opt-out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

North American Charter Bus
Email: [email protected]
Phone: