Our specialists help you select the ideal vehicle based on group size, itinerary, and desired amenities.

We provide charter bus services nationwide, serving all major cities and many smaller towns across North America.

Absolutely! Our customer service representatives are ready to assist you at any time. Call us now at 866-205-5197!

A deposit is due when you reserve. The remaining balance is due 30 days prior to your trip.

Yes, you will get an email from your account executive confirming your trip.

Yes, you will have a contract number on the sales order that you can refer to when calling us back.

You can change your booking by contacting your account executive. Please note, changes may alter the price of your contract.

Pricing depends on the date, duration, distance, bus type, and availability. Contact us for a detailed quote.

Our quotes include all standard fees; any potential extras (e.g., parking, driver accommodations) will be discussed upfront.

Yes, you can request specific amenities such as Wi-Fi, ADA accessibility, or premium entertainment systems when booking.

Yes, all network operator drivers undergo rigorous training and hold valid commercial driver’s licenses (CDL).

We accommodate itinerary changes whenever possible; please inform us promptly to avoid any additional charges.

Yes, your group may bring food on the bus. However, you will be responsible for disposing of any waste and cleaning up. Any damage caused by food and drinks to the bus will be charged to your group.

North American Charter Bus maintains a strict no-animals policy on all vehicles, except for ADA-certified service animals. A service animal is defined under ADA guidelines (28 C.F.R. § 36.104) as any animal individually trained to assist an individual with a disability. Such tasks may include guiding visually impaired passengers, alerting those who have hearing impairments, performing protective services, assisting with mobility (e.g., pulling wheelchairs), or retrieving dropped objects. The ADA places no restrictions on the species of animal or the types of assistance they provide. Owners are fully responsible for their service animals and must maintain control using a leash, carrier, or another suitable restraint. Additionally, owners bear responsibility for any cleaning or damage caused by their service animal on board. Service animals must not obstruct aisles or occupy passenger seats and cannot be placed in the luggage areas beneath the bus. North American Charter Bus reserves the right to deny transport to any animal deemed a risk to the health or safety of passengers or company staff. Please contact your account executive with any pet-related requests.

Mobility Aids: Passengers who rely on mobility devices but can move independently onto the bus may store their equipment in the luggage compartments, provided sufficient space is available. Mobility aids, except folding canes or walkers (which can remain with the passenger or be placed in overhead storage), should not enter the main passenger cabin unless traveling on a bus specifically equipped with an accessible lift and designated interior space for secured mobility devices. Mobility aids must not exceed dimensions of 33”x33”x48” or weigh more than 200 pounds. Please contact your account representative; we always strive to accommodate your needs.

Capacity: Lift-equipped buses generally accommodate up to two secured mobility aids with occupants. Some smaller buses may be limited to a single occupied mobility device. The maximum allowable dimensions for mobility aids to be safely secured onboard with occupants are 48 inches in height and 30 inches in width. Additionally, the combined weight of the occupant and mobility device must not exceed 600 pounds due to lift safety restrictions.

Assistance: We are committed to supporting you to the best of our ability. Please inform the driver directly for scheduled service trips and notify your account representative when reserving charter services. While our team is available to offer general assistance with boarding and securing mobility aids, personal care or assistance beyond this is not provided. Passengers requiring personal assistance should consider traveling with a companion to ensure their comfort and safety during the trip.

Yes, we specialize in charter bus rentals tailored to various events, including corporate outings, weddings, school trips, sports events, and conventions.

Yes, for everyone’s safety and comfort, the following items are strictly prohibited on all our buses: firearms and ammunition; hazardous, toxic, flammable, radioactive, or corrosive substances; items producing strong or offensive odors; food products; biohazardous materials; knives and all types of weapons; illegal substances or items defined as illegal by federal or state regulations; electronic cigarettes; and any item that could potentially cause injury or damage to individuals or property. North American Charter Bus reserves the right, at our staff’s sole discretion, to deny the transport of any item deemed unsafe or inappropriate. If you have concerns or questions regarding allowed items, please contact North American Charter Bus directly prior to your trip.